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Terms & Conditions
Refund/ Order cancellation
Postage and bank charges for credit card payment are not refundable
If you want to cancel an order, we will notify you at what stage your orders are, calculate the cost and refund you the rest.
Limitations On Liability
We shall have no liability:
- for defective products and/or services where the defect has been caused or contributed to by you or where has been caused or contributed to by any Free Issue Materials and/or masters provided by you and/or arising from any drawing, design or specification supplied by you.
- to you if the price for the products and/or the services has not been paid in full by the due date for payment.
- you shall report the problems of the defective products within 5 working days from the day you received the products.
- to you for defective products and/or services, products not dispatched or products damaged or lost in transit unless the event is notified to us within the appropriate time limit (5 working days).
- for damage, loss, liability, claims, costs or expenses caused or contributed to by your continued use of defective products and/or services after a defect has become apparent or suspected or should reasonably have become apparent to you.
- you shall where reasonable give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs and/or expenses in remedying the matter yourself. If you do not do so we shall have no liability to you.
- If we have included any items in products supplied which are incorrect and/or we have failed to include any items in products supplied which should have been included then we shall have no liability for such error except to rectify the error and reimburse you for the cost of returning the defective products to us for us to rectify the error.
We shall have no liability to you for any:
- Consequential losses;
- Loss of profits and/or damage to goodwill;
- Economic and/or other similar losses;
- Special damages and indirect losses; and/or
- business interruption, loss of business, contracts, opportunity and/or production
Delivery and payment
Turnaround is measured in Working Days, starting from the day that both artwork is confirmed and payment is cleared, for credit customers and affiliate members, it starts from the receipt of the artwork and the confirmation of the order. The turnaround time we give is a general time guideline and is not guaranteed unless we had confirmed this with you in writing. For multiple items order, the turnaround time will be the same as the item which has the longest turnaround time.
For some area we might need to add 2-3 workings
Any claim must be brought to us in written (or fax) within 28 days in the case of loss. For variations in quantity, we allow up to 3% difference as the variation is inherent in the printing and cutting process.
Artwork changes
The artwork you send to us when you place the order is considered to be the final version, any changes to be made after this are not acceptable unless we confirmed the changes to you via email, fax or in writing. Any artwork changes after processing are not acceptable.
Law
These terms and conditions and all other express terms of the contract with customers shall be governed and construed in accordance with English law. English Courts shall have jurisdiction in relation to any matters arising in connection with any contract between the Dynamic worldwide Ltd reseller and the customer into which these terms are incorporated.
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